Terms of service

Terms of Use (updated 20 October 2022)

These terms (“Terms of Use”) apply to the Louree Platform that are provided by or owned by AsiaPharmSG Pte. Ltd., a company incorporated in Singapore, operating at 2 Kallang Pudding Road #06-14 Singapore 349307, and/or its affiliated and/or related organisations (“AsiaPharm”, “we”, “our” or “us”). In these Terms of Use, “Platform” refers to any and all of Louree’s applications (mobile, web-based or otherwise) and websites, including any information, services, contents, products or features that form part of such applications and websites, that you may be accessing or using; and “you” and “your” refers to any person and/or entity accessing or using any part of our Platform.

These terms govern our provision and your use of our Platform.

Please read these Terms of Use carefully. By downloading, installing, browsing, accessing and/or using our Platform, you accept these terms and agree to be bound by them and our Privacy Policy. If you do not accept any of these Terms of Use and/or Privacy Policy, please exit this website and/or uninstall our applications, and refrain from any further use or access to our Platform.

We may make changes to these Terms of Use and/or Privacy Policy from time to time and post a revised version on this website, which shall be effective immediately upon such posting. We are under no obligation to separately inform you of any such revision. Your continued access of our Platform after the revised Terms of Use and/or Privacy Policy have taken effect will constitute your unconditional acceptance of such revised Terms of Use and/or Privacy Policy.

We may from time to time publish additional guidelines, rules, and conditions applicable to your use of our Platform. You agree to comply with these additional guidelines, rules and conditions, which are incorporated by reference into these Terms of Use.

We have no obligation to provide, or continue to provide our Platform, or any part thereof, now or in the future. We reserve the right, at any time, temporarily or permanently, in whole or in part, without prior notification and without incurring any liability to you, to: modify, suspend or discontinue our Platform; charge for the use of our Platform; restrict or modify access to our Platform; and modify and/or waive any charges in connection with our Platform.

Certain transactions and activities, including the provision of services or products may be performed or facilitated through our Platform may be subject to separate or additional terms and conditions that you have to accept in order to enter into these transactions or perform these activities.

These Terms of Use will also apply to any updates or upgrades provided by us that replace and/or supplement our Platform, unless such updates or upgrades are accompanied by separate terms in which case those separate terms shall apply.

Please note that while this website is open for public access, the services provided by us through our Platform will only be available to registered users of our Platform.

USER ACCOUNT REGISTRATION
- You are required to apply and register for an account with us (“User Account”) before you are able to undertake certain transactions and activities available through our Platform.
- We reserve the right to reject your application for a User Account, suspend your use of or terminate your User Account.
- When applying for a User Account, you may be required to provide information (such as name, e-mail, etc.) to us in accordance with our instructions. You represent and warrant that (a) all information that you provide to us is accurate, true and complete; (b) you will promptly update us of any changes to the information you provide; and (c) you are of legal age and have the requisite mental and legal capacity in accordance with the applicable laws to accept these Terms of Use and apply for a User Account. We may, if required or in accordance with applicable laws, check and verify the information you provide. You agree to cooperate and extend to us any assistance that we may require for such checks and verifications.
- You are solely responsible for controlling access to and the security of your User Account. You will: (a) keep your account details and password confidential and not allow any other person to access your User Account; and (b) notify us immediately if you have reason to believe that the security of your User Account has been compromised.
- You are solely responsible for any and all transactions and activities which occur under your User Account. We are entitled to and will treat all transactions and activities that occur under your User Account as having been conducted by you or with your knowledge and authority. For the avoidance of doubt, in cases where you have allowed any other person to use your User Account or have negligently or otherwise made your account details and/or password available to other persons, you agree that you are and remain fully responsible for (a) the transactions and activities of such other persons; and (b) the consequences of any use or misuse of your User Account.
- The purchase of certain products on our Platform may be subject to age or other requirements specified by law. We are not permitted by law to supply these products to individuals who do not satisfy the relevant requirements and, if you are underage or do not satisfy such requirements, you must not order these products through our Platform.
DISCLAIMERS
- Our Platform and any content contained on or provided through our Platform are provided "as is" and "as available" with no warranties whatsoever. To the maximum extent permitted by law, we disclaim all express warranties and implied warranties, including implied warranties of accuracy, merchantability, fitness for a particular purpose and non-infringement. We are not responsible or liable for any error, delay or interruption in our Platform.
- To the maximum extent permitted by law, we make no guarantee, representation or warranty: (a) regarding the timeliness, reliability, accuracy, completeness, accessibility, quality, operation or usefulness of any portion of our Platform; (b) regarding the availability or appropriateness of our Platform; (c) that our Platform will be error-free, continuously available or uninterrupted in operation, or free of viruses or other harmful components; (d) that our Platform will operate or function properly on your devices or operating systems; (e) that our Platform will not cause any damage to your devices or operating systems; or (f) that our Platform are appropriate or available for use in any particular jurisdiction other than Singapore.
- Your use of our Platform is voluntary and at your sole risk. You are solely responsible for: (a) your reliance on our Platform and the information available through our Platform; (b) any liability or damage that you may incur through use of our Platform; and (c) for all decisions or actions resulting from your use of our Platform and its contents.
NO SUPPORT
- We have no obligation to provide any maintenance, support or other services in relation to our Platform, including providing any telephone assistance, documentation, error corrections, updates, upgrades, bug fixes, patches, and/or enhancements. However, if we do provide any updates, upgrade, bug fixes and/or patches, and/or enhancements in respect of our Platform, you shall install them and keep your installation of our Platform updated to the most recent release or version made available by us.
- Your access to and/or use of our Platform may also be interrupted, suspended and/or restricted where we provide any maintenance, support or other services in relation to our Platform.
THIRD PARTIES
- In certain transactions performed or facilitated through our Platform, the party transacting with you may be a third party. Should you transact with these third parties, you will do so on separate terms and conditions as may be agreed between you and the relevant third parties.
- Our Platform may also contain information concerning third parties, third party products and services, or links re-directing to third-party websites, services or applications (including links to social media platform and our service providers). As with your transactions with third parties (addressed in paragraph 4.1), your access and use of information, products, services, websites or applications of third parties are subject to separate terms and conditions as may be agreed between you and the relevant third parties. We do not monitor, control or endorse these third parties, their products, services, websites or applications. To the maximum extent permitted by law, we are not responsible and disclaim all liability for (a) such third party products, services, websites, or applications; (b) any act or omission of these third parties, and/or (c) any dealings between you and these third parties, whether or not such dealings have been performed or facilitated through our Platform.
LICENSE
- Subject to your compliance with these Terms of Use, we grant you a limited, royalty-free, non-exclusive, personal, revocable, and non-transferable license to download and use our Platform for your own purposes. Our Platform are licensed, not sold, to you. You may utilise our Platform only as permitted by these terms.
USAGE RESTRICTIONS
- You will not, and will not permit any other party to: (a) modify, adapt, improve, enhance, alter, translate or create derivative works of our Platform; (b) use or merge our Platform, or any component or element thereof, with other software, databases or services not provided by our Platform; (c) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or structure of our Platform, or decrypt our Platform; (d) harvest or collect any information about or regarding other User Accounts, including without limitation, any personal data or information, (e) use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt our Platform’ data or damage or interfere with the operation of another User’s computer or mobile device or our Platform, (f) interfere in any manner with the operation of our Platform; (g) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control access to our Platform; (h) create a database by systematically downloading and storing our Platform; (i) use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine", “crawl” or in any way gather our Platform or reproduce or circumvent the navigational structure or presentation of our Platform without our express prior written consent; (j) violate any applicable laws, rules or regulations in connection with your access or use of our Platform; or (k) cache, frame or link to our Platform without our prior written consent. You agree not to develop, distribute, or sell any software or other functionality capable of launching, being launched from or otherwise integrated with our Platform. You may not remove, alter, or obscure any copyright notice or any other proprietary notice that appears on or in our Platform.
- Additionally, in respect of our Platform, you will not, and will not permit any other party to: (a) sublicense, distribute, sell, or otherwise transfer our Platform to any third party; (b) use our Platform as a service bureau, or lease, rent or loan our Platform to any third party.
- You are not permitted to and shall not access or use our Platform or any of the services or products therein, if you are a Restricted Person (see paragraph 12.5.8).
- With respect to your access to and use of our Platform, you acknowledge and agree that:
  - you shall not use our Platform for or in connection with any conduct or purpose that is dishonest, deceptive, fraudulent, offensive, obscene, discriminatory, objectionable, harassing, defamatory, threatening, abusive in violation of any party’s intellectual property or other legal rights, or in contravention of any applicable laws, subsidiary legislation, rules, guidelines, or regulations.
  - you shall not post, add, upload, publish, submit, transmit, communicate, or make available any content featuring an unsupervised minor or use our Platform to harm minors in any way.
  - you shall not manipulate the price of any product on our Platform or interfere with the listings on our Platform.
  - you shall not take any action that may undermine the feedback or ratings system for products on our Platform.
  - you shall not abuse the use of any platform credits and voucher codes, including without limitation, selling of platform credits and voucher codes to third parties, selling of platform credits and voucher codes at a significant markup above face value and/or abnormal use of platform credits and voucher codes on our Platform.
  - when posting, adding, uploading, publishing, submitting, transmitting, communicating, or otherwise making available any information or data on or through our Platform, you shall ensure that all such information or data is true, complete, accurate, and updated; and not false, misleading, deceptive, fraudulent, offensive, obscene, discriminatory, objectionable, harassing, alarming, distressing, vulgar, libellous, invasive of another’s privacy, hateful in violation of any party’s intellectual property or other legal rights, or in contravention of any applicable laws, subsidiary legislation, rules, guidelines, or regulations.
  - by posting, adding, uploading, publishing, submitting, transmitting, communicating, or otherwise making available any content uploaded by you on our Platform (including without limitation text, images, photographs, graphics, music, sounds, video, messages and tags), you assign to us any intellectual property rights in such content. Such content will be considered non-confidential and non-proprietary, and we have the right to use, copy, remove, distribute and disclose to third parties any such content for any purpose including without limitation, use of such content at our own discretion (with or without accreditation) in any media. We shall have the right but not the obligation to monitor, edit and/or remove any such activity and content. We take no responsibility and assume no liability for any content posted by you or any third party.
  - While we endeavour to provide an accurate description of the Products, we do not warrant that such product description is accurate, current, or free from error.
- In the event that we discover that you, in your use of our Platform, have engaged in unfair, excessive or abusive usage or conduct, whether against us or any other persons, you hereby confirm and agree that we reserve the right to take such actions as may be necessary, to the fullest extent possible under law, to protect ourselves from any losses, damages, harm or degradation of any form and manner arising from such actions, including, without limitation, removing from our Platform any content uploaded by you to our Platform, withdrawing any platform credits, voucher codes and/or other subsidies offered to you, cancelling any transaction associated with your User Account, , temporarily or in more serious cases permanently withhold any refunds, and/or suspending or terminating, your User Account(s).
GENERAL TERMS AND CONDITIONS OF SALE
- Risk and Property of the Goods
  - Risk of damage to or loss of the products shall pass to the you at the time of delivery or if you wrongfully fail to take delivery of the products, the time when you are tendered delivery of the products.
  - Notwithstanding delivery and the passing of risk in the products or any other provision of paragraph 7.1, the property in the products shall not pass to you until we have received payment in full of the price of the products and all other goods agreed to be sold by us to you for which payment is then due.
  - Until such time as the property in the products passes to the you (and provided the products are still in existence and have not been resold) we shall be entitled at any time to demand you to deliver up the products to us and in the event of non-compliance we reserve the right to take legal action against you for the delivery of the products to us and also reserve the right to seek damages and all other costs including but not limited to legal fees against you.
  - You shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the products which remain the property of us but if you do so all moneys owing by you to us shall (without prejudice to any of our other right or remedy) forthwith become due and payable.
- Placing your Order
  - You may place an order by adding product(s) to your cart on the Platform, clicking on the “Checkout” button, and making payment for the order. We will not accept any orders placed in any other manner. You shall be responsible for ensuring the accuracy of the order.
  - All orders will be deemed to be irrevocable and unconditional upon transmission through our Platform and order confirmation issued to you via email. We shall be entitled (but not obliged) to process such order(s) without your further consent and without any further reference or notice to you.
- Cancellation of your order
  - Without prejudice to any other right of termination elsewhere in these Terms of Use, we may stop any orders in transit, suspend further deliveries to you and/or terminate any order with immediate effect by written notice to you if (a) the Product(s) becomes unavailable for any reason and/or (b) you are in breach of these Terms of Use.
  - We reserve the right to terminate any order, in the event that a Product has been mispriced on our Platform, in which event we shall notify you of such cancellation in writing. We shall have such right to terminate such order whether or not the Product have been dispatched or are in transit and whether payment has been charged to you.
  - Refunds by way of platform credits shall be issued in the event your order is cancelled pursuant to this paragraph 7.3.
- Without prejudice to the generality of the foregoing paragraph 7.3:
  - no condition is made or to be implied nor is any warranty given or to be implied as to the life of the products supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to us;
  - we shall be under no liability in respect of any defect arising from unsuitable or improper use, willful damage, negligence, defective or negligent handling, you or third parties’ failure to follow the product instructions (whether oral or in writing) misuse or alteration of products; and
  - we shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the products has not been paid in cleared funds by the due date for payment.
- Product Pricing and Information
  - All Product prices are shown in Singapore dollars and are inclusive of Goods and Services Tax. Prices of Products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice.
  - We reserve the right to amend the prices of products on our Platform at any time without giving any reason or prior notice.
  - All prices listed on our Platform are in Singapore Dollars and payment for all orders shall be made in Singapore Dollars.
  - We endeavour to provide you with accurate and up-to-date pricing, Product and promotional information. However, errors may sometimes occur and we do not guarantee that the pricing, images, or other Product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete. You agree that we shall not be liable for any errors in the pricing and Product or promotional information listed on our Platform. The price to be paid by you shall be based on our prevailing product price at the time we receive your order, which may or may not be correctly reflected on our Platform.
- Delivery and Self Pick-Up
  - Delivery of your order shall be made to the address you specify in your order confirmation.
  - Delivery and packing charges shall be as set out in the order confirmation.
  - The following delivery fees shall be applicable:
    
    Singapore Delivery
    
    Order Value (S$)
    
    Delivery Charges (S$)
    
    Below S$50
    
    S$4.50 Standard Registered Delivery
    
    (2 -5 working days)
    
    S$50 and above
    
    Free Standard Registered Delivery
    
    (2 -5 working days)
    
    International Delivery
    
    Order Value (S$)
    
    Delivery Charges (S$)
    
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    Custom, taxes or import duties may applied for orders shipped outside of Singapore. It is your sole responsibility to make payment for such customs taxes or import duties. We will not accept returns or issue refunds on orders that were not received due to any unpaid duties.
  - For orders in Singapore, you may opt to pick up your order from 2 Kallang Pudding Road #06-14 Singapore 349307 from Monday to Friday, 10.00am to 11.00am and 12.30pm to 3.00pm. You will receive an email update once your order is ready for pick up. Any orders left uncollected after 14 days shall be cancelled and refunded in accordance with our Refund and Return Policy.
  - You acknowledge and agree that delivery of the products in your order (“Product(s)”) is subject to availability of such Product(s). We will make every reasonable effort to deliver the Product(s) to you within the delivery timeframe stated on the order confirmation, but you acknowledge that while stock information on our Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. If the delivery of your Product(s) is delayed we will inform you accordingly via e-mail and your Product(s) will be dispatched as soon as it becomes available. The time for delivery shall not be of the essence, and we shall not be liable for any delay in delivery howsoever caused.
  - We use third party delivery service providers to perform delivery of your order. We shall not be liable or responsible for any inconvenience or loss occasioned to you from any late deliveries or mishandling of the order, which is attributable to the third party delivery service provider.
  - In the event you do not receive the Product(s) by the projected delivery date and provided that you inform us within 3 working days immediately from such projected delivery date, we will try, to the best of our ability, to locate and deliver the Product(s). If we do not hear from you within 3 working days from such projected delivery date, you shall be deemed to have received the Product(s).
REFUND AND RETURN POLICY
- General
  - Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Use, you may apply for return of the purchased items from our Platform (“Product(s)”) and/or refund prior to the expiry of the Return Period as stated in this Refunds and Return Policy.
  - Once your order has been transmitted through our platform and the order confirmation issued to you via email, your order shall be subject to this Refunds and Return Policy.
  - Applications for refunds, replacement and returns have to be initiated on our Platform within 15 working days from the date of receipt of your order for orders in Singapore and within 30 days from the date of receipt of your order for international orders (“Return Period”). Any returns initiated after the Return Period shall not be eligible for a refund. We are not obliged to agree to any refund or return unless all relevant instruction in this Refund and Return Policy have been complied with.
- Application for Refunds or Replacement
  - You may apply for a refund or a replacement in the following circumstances:
    1. You receive a Product that is fundamentally different in nature from the Item specified in your order confirmation;
    2. You receive a faulty or damaged Product;
    3. You receive a Product that is out of date or expired;
    4. Your Product was ordered and invoiced but was not included in the delivery; and/or
    5. The Product is out of stock on our Platform.
  - To apply for a refund, you shall submit a refund application on our Platform (“Refund Application”). To apply for a replacement of the Product(s), you shall submit a replacement application on our Platform (“Replacement Application”).
  - You must submit photo and/or video evidence that supports the reason for the refund or replacement in your Refund Application or Replacement Application respectively. Your Refund Application and Replacement Application is subject to our approval on our Platform. We reserve the right to request for further evidence or reject your Refund Application or Replacement Application if the submitted evidence is not of acceptable quality or does not support your claim.
  - Once your Refund Application has been approved, you shall receive a refund by way of platform credits within 14 days.
  - Once your Replacement Application has been approved, you shall receive a replacement of the Product within 14 days. We shall be liable for the shipping of the replacement Product to you. Notwithstanding anything in this paragraph 8.2.5, if the Product is out of stock or unavailable on our Platform for any reason, we shall deliver the replacement Product when it becomes available on our Platform.
- Applications for Returns
  - If you are not satisfied with the Product(s) in your order or you made a wrong purchase, you may apply for a refund on our Platform.
  - To apply for a return, you shall submit a return application on our Platform (“Return Application”). Your return is subject to our approval on our Platform.
  - Product(s) can only be returned to us if it is in a new, unused, unopened with original packaging intact and original saleable condition.
  - You must submit photo and/or video evidence of the Product(s) that you wish to return. Your return is subject to our approval on our Platform We reserve the right to request for further evidence or reject your Return Application if the submitted evidence is not of acceptable quality or does not support your claim
  - Once your Return Application has been approved, you shall return the Product(s) to the following address: 2 Kallang Pudding Road #06-14 Singapore 349307
  - You shall be liable for the return shipping fee for any returns to us. You may use the carrier of your choice for any returns. We highly recommend you ship all items via a trackable method and include appropriate insurance coverage based on the value of the Product(s). We shall not be responsible and assume no liability for the return shipping of such Product (s) to us.
  - All refunds for Return Applications are conditional upon our approval of the Return Application and receipt of a valid return of the Product.
  - Upon the receipt of the you shall receive a refund by way of platform credits within 14 days
  - Notwithstanding anything in this paragraph 8.3, the following items shall not be eligible for returns:
    1. Medicines;
    2. Products that require installation or has already been installed;
    3. Products with original labels/tags removed;
    4. Product has a broken seal, has been tampered with or altered without authorisation;
    5. Serial number missing from Product;
    6. Hygiene-sensitive Products (such as, but not limited to, feminine care products, body and massage oils and hair care products); and/or
    7. Products purchased with store credits.
- Refunds on our Platform
  - The approval of your Refund Application, Replacement Application and/or Return Application shall be in our absolute discretion. Our determination of all matters relating your Refund Application, Replacement Application and/or Return Application, including in the event of a dispute, shall be final, conclusive and binding and no correspondence will be entertained and we shall not be obliged to disclose our reason.
  - All returns and refunds are refunded at the prices stated in the order confirmation.
  - Shipping fee shall not be refunded.
  - All returns and refunds (including refunds of uncollected orders) are refunded as platform credits that will be credited in your User Account. Platform credits are valid for 3 months from the date such credits are credited to your User Account. Platform credits are non-transferable, non-extendable and non-redeemable for cash. You shall be subject to our Terms of Use in respect of the use of platform credits on our Platform.
  - We reserve the right to modify the mechanism of processing refunds and returns at any time without notice.
  - We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of refunds may take time and it is subject to our internal processing timeline.
INTELLECTUAL PROPERTY RIGHTS
- Our Platform (including, for the avoidance of doubt: all materials located therein; logos, trademarks, service marks, domain names, trade names; designs, contents made available through our Platform (including pages, documents and online graphics, audio and video); the source and object codes; and the format, directories, queries, algorithms, structure and organisation of our Platform), are proprietary to us, and all intellectual property rights associated therewith, whether registered or not, are protected by law and owned by or licensed to us. You acknowledge that you have no right, title, interest in and to our Platform and you agree not to challenge the validity of our ownership of or rights to them.
- You shall not reproduce, reverse engineer, decompile, disassemble, separate, alter, republish, post, transmit, communicate, distribute, use, display, broadcast, hyperlink, mirror, frame, transfer, transmit in any manner or by any means or store in an information retrieval system or installed on any servers, system or equipment or otherwise exploit any content of our Platform in any way without our prior express written permission, which may be withheld for any or no reason. Permission will only be granted to you to download, print, or use the content of our Platform for personal and non-commercial uses, provided that you do not modify such content and that we retain all copyright and other proprietary notices contained in such content.
ADVERTISEMENTS
- We may place advertisements such as banners, java applets and/or such other materials for the purposes of advertising our and/or any third party’s product and/or services in different locations on our Platform and at different points during your use of our Platform. These locations and points may change from time to time. You will not be entitled to receive any payment, fee and/or commission in respect of these advertisements.
TERMINATION
- We may, in our sole and absolute discretion, at any time and for any reason, with or without prior notice, suspend or terminate your User Account and/or use of our Platform if (a) you fail to comply with these terms; (b) if you become bankrupt, insolvent, or make any arrangement with any creditor or are put into liquidation (other than for the purpose of amalgamation or reconstruction) or have an administrator or receiver appointed over you or any of your assets and such administrator or receivership is not discharged within a period of thirty (30) days from the appointment; (c) your User Account has exhibited no events or transaction activity for a period greater than six (6) months, or (d) if a legal dispute arises or law enforcement action is commenced relating to your User Account or the use of our Platform for any reason. Upon the suspension or termination of your use of our Platform, you shall immediately cease the use of our websites and/or remove and delete our Platform from your devices, along with any related documentation (and any copies thereof) that you may have received or downloaded. Paragraphs 2, 7, 9, 11, 12, 13, 14, 15 and all other paragraphs so intended to survive after termination will survive the termination of these terms.
- You may terminate your User Account by giving seven (7) days’ notice in writing to us at marketing@louree.com. Notwithstanding any such termination, you remain responsible and liable for any incomplete transaction(s) (whether commenced prior to or after such termination), shipment of product(s), payment for product(s), or the like, and you must contact us after you have promptly and effectively completed all incomplete transactions in accordance with these Terms of Use.
USER ACKNOWLEDGEMENTS
- You warrant that any information which you have provided to us in order to access and use our Platform is accurate and complete for the duration of your access and use of our Platform.
- You acknowledge and agree that for our Platform to function, it may require a compatible device (including a mobile or computing device), appropriate third party software (such as browsers), and also connectivity to the internet. You are solely responsible for obtaining such device(s), software, and the necessary connectivity services to access and use our Platform. We assume no responsibility for such devices, software and services, or for any functionality of our Platform which are dependent on them to operate.
- We track and capture non-personal information such as the number of users and their frequency of use, profiles of users and their online preferences, using cookies on our Platform. We may also collect and use technical and associated information of the device(s) that you use to access our Platform. You consent to our use of cookies and collection of such information, for our business purposes.
- Your personal data may be collected by us when you download, install, access or use our Platform, or when you apply or register for a User Account. You consent to our collection, use, disclosure and processing of your personal data in accordance with our Privacy Policy (available at www.louree.com/privacypolicy)
- You warrant that:
  - you have read and understood all of these terms;
  - you have a basic degree of understanding of the operation, functionality, responsibilities, obligations, liabilities and other material characteristics of providing and/or procuring medical products and/or providing and/or procuring goods and/or services, transacting via on-line marketplace(s) and/or electronic means;
  - you are fully aware of, understand and agree to assume all the risks (including direct, indirect or ancillary risks) associated with your use of our Platform;
  - you are not a citizen or resident of a country or a jurisdiction the laws of which prohibit or conflict with your use of our Platform, or prohibits or conflicts with your use of our Platform, or where the use of our Platform is prohibited, restricted, curtailed, hindered, impaired or otherwise adversely affected by any applicable law, regulation or rule;
  - you acknowledge and agree that no regulatory authority has examined or approved of these terms, no such action has been or will be taken under the laws, regulatory requirements or rules of any jurisdiction, and the provision of these terms, additional terms and/or conditions (as the case may be) to you does not imply that the applicable laws, regulatory requirements or rules have been complied with;
  - the provision of these terms, any part thereof or any copy thereof, or acceptance of the same by you, is not prohibited or restricted by the applicable laws, regulations or rules in your jurisdiction, and where any restrictions in relation to possession are applicable, you have observed and complied with all such restrictions at your own expense and without liability to us;
  - you are fully aware of, understand and agree to assume all the risks (including direct, indirect or ancillary risks) associated with your use of our Platform;
  - none of you or (in the case where you are accepting these terms on behalf of a corporation) any of your related corporations (if any), any of your directors or officers or any of your employees, agents or any other person acting on behalf of you or any of your related corporations is an individual or entity that is, or is owned or controlled by an individual or entity that is, or is owned or controlled by an individual or entity that is:
    1. listed by the Monetary Authority of Singapore as designated individuals or entities defined in the respective regulations promulgated under the Monetary Authority of Singapore Act (Chapter 186) of Singapore, the United Nations Act (Chapter 339) of Singapore or the Terrorism (Suppression of Financing) Act (Chapter 325) of Singapore or such other law, regulation or rule as may be prescribed by the Monetary Authority of Singapore from time to time;
    2. currently the subject of any sanction administered by the United States Office of Foreign Assets Control of the United States Department of the Treasury (“OFAC”) or any other government authority of the United States of America;
    3. designated as a “Specially Designated National” or “Blocked Person” by OFAC or subject to any similar sanctions or measures imposed or administered by the United Nations Security Council, the European Union, Her Majesty’s Treasury of the United Kingdom or similar sanctions administered or imposed by the government of Singapore or any other country (collectively, the “Sanctions”);
    4. located, organised or resident in a country or territory that is the subject of such Sanctions (including, without limitation, the Democratic People’s Republic of Korea, the Democratic Republic of Congo, Eritrea, Iran, Libya, Somalia, South Sudan, Sudan and Yemen); or
    5. has engaged in or is currently engaged in any dealings or transactions with any government, person, entity or project targeted by, or located in any country or territory, that at the time of the dealing or transaction is or was the subject of any Sanctions,
      
      (and such persons described above being collectively known as “Restricted Persons”);
  - to the extent you represent one or more businesses or franchises, that you are acting as their authorised representative, and that both you and the entity you represent will be bound by these terms;
  - any monies or assets (whether digital or otherwise) used by you in connection with our Platform are owned by you, or you are validly authorised to deal with such monies or assets (whether digital or otherwise), and that all transactions initiated with your User Account are for your User Account and not on behalf of any other person or entity;
  - you have full power and capacity to accept these terms and perform all your obligations hereunder and in the case where you are accepting these terms on behalf of a corporation:
    1. such corporation is duly incorporated and validly existing under the applicable laws; and
    2. you are duly authorised to accept these terms and conditions (as the case may be) and procure the performance of obligations hereunder;
  - if you are a natural person, you are of sufficient age and capacity under the applicable laws of the jurisdiction in which you reside and the jurisdiction of which you are a citizen to accept these terms and perform all your obligations hereunder;
  - these terms constitute legal, valid, and binding obligations on you, enforceable in accordance with its terms and your use of our Platform is not in breach or contravention of any applicable law, regulation or rule in your jurisdiction;
  - no consent, approval, order or authorisation of, or registration, qualification, designation, declaration or filing with, any regulatory authority in any jurisdiction (the “Approvals”) is required on your part in connection with your use of our Platform, or where any Approvals are required, such Approvals have been obtained and remain valid and in full force and effect;
  - you agree and acknowledge that we are not liable for any direct, indirect, special, incidental, consequential or other losses of any kind, in tort, contract or otherwise (including but not limited to loss of revenue, income or profits, and loss of use or data), arising out of or in connection with any acceptance of or reliance on these terms or any part thereof by you;
  - you waive the right to participate in a class action lawsuit or a class wide arbitration against us; and
  - all of the above representations and warranties are, and will continue to be, true, complete, accurate and non-misleading from the time of your acceptance of these terms for the duration of your use of our Platform.
INDEMNIFICATION
- You will indemnify and at all times keep us and our related corporations and affiliates (including respective officers, directors, employees and agents) indemnified against any and all losses, damages, actions, proceedings, costs, expenses, claims, demands, liabilities (including full legal costs) which may be suffered or incurred by us or asserted against us by any person, party or entity whatsoever, in respect of any matter or event whatsoever arising out of or in connection with your breach of any provision in the terms, your use and access of our Platform, or your violation of the rights of any third party.
LIMITATIONS
- To the maximum extent permitted by law, we shall not be liable for any damage or loss of any kind, or any direct, consequential, incidental, special or indirect damages, costs or claims of any nature whatsoever, arising out of or relating to: (a) your use, access or reliance on our Platform; (b) the furnishing or performance of our Platform or any delay or failure thereof; or (c) the conduct or the views of any person who accesses or uses our Platform, regardless of the form of action whether in contract, tort (including negligence), product liability or otherwise, even if we have been advised of the possibility of such damages.
- Without prejudice to the above, our cumulative aggregate liability to you in connection with these terms and the provision of our Platform shall not for any reason, exceed Singapore Dollars $100. This limitation applies to all causes of action in the aggregate including, without limitation, breach of contract, breach of warranty, negligence, misrepresentations, strict liability, and other torts. In any jurisdiction in which these limitations of liability are restricted, our liability is limited to the greatest extent permitted by law.
NOTICES
- All notices or other communications given to you if communicated through any print or electronic media as we may select will be deemed to be notified to you on the date of publication or broadcast.
- Unless otherwise stated, you may only give notice to us in writing sent to our designated address at 2 Kallang Pudding Road #06-14 Singapore 349307 or our email address marketing@louree.com, and we shall be deemed to have received such notice only upon receipt. While we endeavour to respond promptly to notices from you, we cannot guarantee that we will always respond with consistent speed.
- Notwithstanding paragraphs 15.1 and 15.2 above, we may from time to time designate other acceptable modes of providing notice (including but not limited to e-mail, SMS, or other forms of electronic communication) and the time or event by which such notice shall be deemed given
REPORTING VIOLATIONS
- If you discover any content on our Platform that you believe infringes your intellectual property rights or which is otherwise illegal, offensive, defamatory, obscene, you may report such content to us at operations@asiapharmsg.com.
- Your report should contain at least the following information: (a) clear identification of the specific content complained of, including details of where such content can be located; (b) where applicable, clear description of your intellectual property or any other right or law that you claim has been infringed; (c) reasons to support your belief that the content infringes your intellectual property rights or is otherwise illegal, offensive, defamatory, obscene; and (d) your contact details including your name, address, telephone number, email address and your user name (if applicable). We may request for such additional information or documents as we deem fit to evaluate your report. You warrant and represent that all information provided in connection with such report shall be true, accurate and complete.
KNOW-YOUR-CLIENT AND ANTI-MONEY LAUNDERING / COUNTERING THE FINANCING OF TERRORISM
- To meet Know-Your-Client (“KYC”) and Anti-Money Laundering / Countering the Financing of Terrorism (“AML/CFT”) obligations, under the relevant regulations and rules in Singapore and elsewhere (“AML Legislation”), we may need to:
  - delay, block or refuse any of your transactions and activities on our Platform transactions where we have reasonable grounds to believe that such transactions and activities are in breach Singapore law or the law of any other country; and
  - from time to time, collect all such information and documents as may be necessary to verify your identity and do all such acts and things as may be necessary to enable us to comply with our KYC and AML/CFT obligations.
- You acknowledge that, the information collected by us may be disclosed to a third party verification service, in accordance with our Privacy Policy, for us to comply with all our KYC and AML/CFT obligations. To the maximum extent permitted by law, we shall not be liable for any damage or loss of any kind, or any direct, consequential, incidental, special or indirect damages, costs or claims of any nature whatsoever, arising out of or relating to any delay or failure to process any application or transaction if you have not provided such information and documents as requested by us promptly.
- We may disclose the information gathered by us to regulatory and/or law enforcement agencies in accordance with AML Legislation and our Privacy Policy.
- You will not and will not permit any other party to initiate, engage in, perform or conduct any transactions and activities on our Platform that may be in breach of Singapore law or the law of another country including (but not limited to) the AML Legislation.
- We reserve the right to monitor and flag for review all activities and transactions on our Platform in order to promptly identify and highlight any suspicious activity, which includes without limitation, activities that appear to a reasonable person:
  - to be the collection of funds which may represent the benefits from drug trafficking or criminal conduct, and which would be used to facilitate criminal activities;
  - to have been structured in a manner of unusual or unjustified complexity in order to avoid triggering any reporting requirements; or
  - to be unusual or inconsistent with your risk profile, expected usage pattern or sophistication.
- Without prejudice to our rights in these terms, in the event that we believe that you are conducting or involved with such suspicious activity on our Platform, we reserve the right to take appropriate actions without notifying you in advance, which includes, without limitation, (i) terminating your User Account, (ii) restricting and/or blocking your further access to our Platform, and (iii) notifying the appropriate enforcement authorities regarding such suspicious activities.
FEES AND PAYMENTS

We support the following payment methods on our Platform:

Credit Cards
PayNow
Platform credits
Voucher codes
- If you use voucher code in your payment, your use of the voucher code is subject to the following terms:
  - Voucher codes are only valid for use on our Platform and cannot be used elsewhere.
  - Voucher codes are strictly non-refundable, non-transferable and cannot be redeemed or exchanged for cash.
  - Each voucher code is only valid for the time period and purpose specified on our Platform.
  - Only one voucher code can be used in a single checkout.
  - Use of a voucher code must be indicated at the time of checkout. No retroactive use of voucher code is allowed.
  - Voucher codes cannot be used to offset delivery charges.
  - Additional terms and conditions may be specified in relation to specific voucher code (including, without limitation, minimum spend, duration, eligibility, discount amount and products covered), and will govern the use and redemption of those voucher codes in addition to these terms.
  - For cancelled orders or refunds, voucher codes will not be refunded.
  - We reserve the right to cancel or modify any order or revoke the use of voucher codes for any reason, including suspicious or fraudulent purchasing activity or use of voucher codes and/or abuse of voucher codes, (for example, selling of voucher codes to third parties, selling of voucher codes at a significant markup above face value and/or abnormal use of voucher codes on our Platform).
- We will not be liable and/or required to offer cash or otherwise compensate you for (a) expired voucher codes, (b) improper use of voucher codes, or (c) inability to redeem voucher codes due to technical issues or otherwise before their expiry.
- You may only change your preferred mode of payment for your order on our Platform prior to making any payment on or through our Platform.
- We may make changes to the method by which payments may be effected on our Platform from time to time and post a notice on this website to notify you, which shall be effective immediately upon such posting. We are under no obligation to separately inform you of any such changes.
- If you fail to make any payment pursuant to the payment method elected or payment is cancelled for any reason whatsoever, then without prejudice to any other right or remedy available to us, we shall be entitled to cancel the order or suspend delivery of the product(s) until payment is made in full to us. You may not claim against us for any failure, disruption or error in connection with your chosen payment method.
MISCELLANEOUS
- Any typographical, clerical, or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.
- If any provision of these terms is found to be unlawful, void or for any reason unenforceable, that provision will be deemed severable from these terms and will not affect the validity and enforceability of any remaining provision. These terms constitute the entire agreement between you and AsiaPharm relating to the subject matter herein and supersede any and all prior or contemporaneous written or oral agreements or representations. Our failure to insist upon or enforce strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. A person who is not a party to these terms shall have no right under the Contracts (Rights of Third Parties) Act 2001 to enforce these terms.
- We may assign our rights and duties hereunder to any third party at any time without consent or notice to you. You shall not assign these terms or any rights or obligations herein without our prior written consent.
- You agree that these terms shall be construed in accordance with the laws of Singapore. Any claim or dispute arising in connection with your use of our Platform shall be brought exclusively in the courts of the Republic of Singapore. Any cause of action or claim you may have with respect to our Platform must be commenced within one (1) year after the cause of action or claim arises.

Order Value (S$)	Delivery Charges (S$)
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