Faqs

Do I have to create an account before placing an order?
You have the option of creating an account to facilitate future purchases as all required details and purchase history will be linked to your account once you log in.

How do I create an account?
Follow these 2 simple steps to create an account:

• 1. Click on 'Create Account'
• 2. Fill in your particulars and click 'Register

I can’t login to my account. What should I do?
You may have entered an incorrect email address or password. Please check and try again.

I have forgotten my password. What should I do?
Simply click on ‘Forgot Your Password?’ and a new password will be sent to you.
Login with the new password given and change to a new password in your account settings.

What currency are the prices displayed in?
All prices are stated in Singapore Dollars (SGD).

What payment methods do you accept?
We accept Visa, Mastercard and AMEX & PayNow.

Is it safe to use my credit card to purchase products?
Absolutely. We do not collect your credit card information.

Where do you ship to?
We ship locally and internationally.

How much do you charge for shipping?
For all Singapore orders, shipping is free for orders SGD 50 and above! For orders below SGD 50, we charge a standard fee of SGD 4.50. For other countries, shipping charges excluding import taxes, duties and custom fees will be tabulated at checkout. Import taxes, duties and custom fees, if any, will be collected upon delivery and will be the responsibility of the recipient.

How many days will shipping take?
Shipping within Singapore may take up to 3-5 business days and during peak periods, shipping may take up to 8-10 business days. Kindly expect some slight delays in shipping, subject to our courier partner's delivery schedule.For shipping to other countries, estimated shipping time would be displayed once you have chosen your delivery option.

Am I able to track an order?
For Singapore orders, an email will be sent to inform you of the expected delivery date, once it is dispatched. If you have not received your order by the delivery date, drop us an email at marketing@asiapharmsg.com and we will check the delivery status for you.For other countries, you can track your order from your selected shipping courier's website.

What if I am not around when my parcel arrives?
Our delivery partner will inform you in advance prior to your parcel delivery date and time. Please kindly ensure someone is around to receive your parcel. Additional charges may be incurred for subsequent re-deliveries.

How do I know if my order has gone through?
You will receive an email confirmation with the order number upon successful transaction. Please also check your junk folder just in case it gets redirected there. If payment has been processed but you did not receive any email confirmation, you can contact us at marketing@asiapharmsg.com.

How can I change my order after it has been placed?
All orders are finalised and it is not possible to amend orders once it enters our system. This includes not being able to change the items ordered, application of promo codes and the delivery address. Therefore, before you process your payment, please do a quick check to ensure everything is correct and to your satisfaction, and of course, you can always reach us at marketing@asiapharmsg.com for assistance.

Can I cancel my order?
As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.

What is the return and exchange policy?
All orders are final and we will only do a 1-to-1 exchange or a credit refund if we have verified that incorrect items have been shipped or if your item is defective. We have a 7-day return policy upon receipt of order by the customer, subject to the following terms and conditions:

• 1. Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner; otherwise the item will be considered unfit for re-sale and will not be accepted for an exchange or refund.
• 2. This return policy applies only on items that have been shipped incorrectly or is defective.
• 3. Items purchased during a sale or using a promotion code are not eligible for returns and exchanges.

All returns will be reviewed first by Louree by AsiapharmSG and we reserve the right to perform remedies including:

• 1. Replacing the product with a new item of the same original order.
• 2. If the item ordered is out of stock, we will give you a full refund in credit for use on Louree.com

Where will I find my order ID?
Once you have placed an order, you will receive a confirmation email from us, which will have your order number on it. Please keep this in case you need to get in contact with us.