Refund policy


REFUND AND RETURN POLICY (updated 19 October 2022)

 

 

  •  GENERAL


  1. Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Use, you may apply for return of the purchased items from our Platform (“Product(s)”) and/or refund prior to the expiry of the Return Period as stated in this Refunds and Return Policy.
  2.  Once your order has been transmitted through our platform and the order confirmation issued to you via email, your order shall be subject to this Refunds and Return Policy.
  3.  Applications for refunds, replacement and returns have to be initiated on our Platform within 7 days from the date of receipt of your order (“Return Period”). Any returns initiated after the Return Period shall not be eligible for a refund. We are not obliged to agree to any refund or return unless all relevant instruction in this Refund and Return Policy has been complied with.

 

  • APPLICATION FOR REFUNDS OR REPLACEMENT

 

  • You may apply for a refund or a replacement in the following circumstances:
    1. You receive a Product that is fundamentally different in nature from the Item specified in your order confirmation;
    2. You receive a faulty or damaged Product;
    3. You receive a Product that is out of date or expired;
    4. Your Product was ordered and invoiced but was not included in the delivery; and/or
    5. The Product is out of stock on our Platform.

 

  • To apply for a refund, you shall submit a refund application on our Platform (“Refund Application”). To apply for a replacement of the Product(s), you shall submit a replacement application on our Platform (“Replacement Application”).

 

  • You must submit photo and/or video evidence that supports the reason for the refund or replacement in your Refund Application or Replacement Application respectively. Your Refund Application and Replacement Application is subject to our approval on our Platform. We reserve the right to request for further evidence or reject your Refund Application or Replacement Application if the submitted evidence is not of acceptable quality or does not support your claim.

 

  • Once your Refund Application has been approved, you shall receive a refund by way of platform credits within 14 days.

 

  • Once your Replacement Application has been approved, you shall receive a replacement of the Product within 14 days. We shall be liable for the shipping of the replacement Product to you. If the Product is out of stock or unavailable on our Platform for any reason, we shall deliver the replacement Product when it becomes available on our Platform.

 

  • APPLICATION FOR RETURNS

 

  • If you are not satisfied with the Product(s) in your order or you made a wrong purchase, you may apply for a refund on our Platform.

 

  • To apply for a return, you shall submit a return application on our Platform (“Return Application”). Your return is subject to our approval on our Platform.

 

  • Product(s) can only be returned to us if it is in a new, unused, unopened with original packaging intact and original saleable condition.

 

  • You must submit photo and/or video evidence of the Product(s) that you wish to return. Your return is subject to our approval on our Platform We reserve the right to request for further evidence or reject your Return Application if the submitted evidence is not of acceptable quality or does not support your claim

 

  • Once your Return Application has been approved, you shall return the Product(s) to the following address:

 

2 Kallang Pudding Road #06-14 Singapore 349307

 

  • You shall be liable for the return shipping fee for any returns to us. You may use the carrier of your choice for any returns. We highly recommend you ship all items via a trackable method and include appropriate insurance coverage based on the value of the Product(s). We shall not be responsible and assume no liability for the return shipping of such Product (s) to us.

 

  • All refunds for Return Applications are conditional upon our approval of the Return Application and receipt of a valid return of the Product.

 

  • Upon the receipt of the you shall receive a refund by way of platform credits within 14 days.

 

  • The following items shall not be eligible for returns:
  1. Medicines;
  2. Products that require installation or has already been installed;
  3. Products with original labels/tags removed;
  4. Product has a broken seal, has been tampered with or altered without authorisation;
  5. Serial number missing from Product;
  6. Hygiene-sensitive Products (such as, but not limited to, feminine care products, body and massage oils and hair care products);
  7. Products purchased with store credits. 
  • REFUNDS ON OUR PLATFORM

 

  1. The approval of your Refund Application, Replacement Application and/or Return Application shall be in our absolute discretion. Our determination of all matters relating your Refund Application, Replacement Application and/or Return Application, including in the event of a dispute, shall be final, conclusive and binding and no correspondence will be entertained and we shall not be obliged to disclose our reason.
  2.  All returns and refunds are refunded at the prices stated in the order confirmation.
  3.  Shipping fee shall not be refunded.
  4.  All returns and refunds (including refunds of uncollected orders) are refunded as platform credits that will be credited in your User Account. Platform credits are valid for 3 months from the date such credits are credited to your User Account. Platform credits are non-transferable, non-extendable and non-redeemable for cash. You shall be subject to our Terms of Use in respect of the use of platform credits on our Platform.
  5.  We reserve the right to modify the mechanism of processing refunds and returns at any time without notice.
  6.  We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of refunds may take time and it is subject to our internal processing timeline.